If you choose the option: ‘1 Day Turn Around Between Project Updates’ you get a Full-Time Designer, 7-8 hours per day, every day, on weekdays. (we will send you a design updates every day.)

If you choose the option: ‘2 Day Turn Around Between Project Updates’ you get a Part-Time Designer, 7-8 hours of design work every second day, on weekdays. (we will send you a design updates every second day.)

You can order as many designs as you like, however your designer can only work on one design at a time. While we are waiting for your feedback we can start on your next design if you have the brief ready.

Yes, absolutely. You can use our design services across multiple brands and projects, without limitation.

If you you need multiple design projects urgently, we can put multiple designers on your projects to get through them as quickly as possible. This may mean that we work less for you later in your month, depending on how many days you have used up already for the month. Another option is that you can purchase 2x ‘Designer On Tap’ services if you have enough work for the month for two designers to be working full time for you. If you need 3 designers, then order 3x ‘Designer On Tap’ services, and so on.

If you send a full website design brief, we will get started on the home page design first, that can take days, so we will email you at the end of the first day to let you know our progress, then as soon as the design is ready, we will send it to you. It can take 2-3 weeks to complete the design, depending on how long it takes for you to send feecback. We will be available for designing your next project while we are waiting for your feedback.

We supply you with the final design files. We can send you a custom quote for the coding (to turn the design into a live WordPress website) or you can use your own coders if you prefer.

Once you order, you will be sent a link to our design questionnaires. Fill out the appropriate design questionnaire and return via email. We will reply and let you know if we have enough information to get started, then we will send you the first design in the next day or two.

We send you the design via a feedback tool called: Invisionapp. You will be able to leave comments all over the design and we are notified automatically when you leave a comment. We will let you know that we have received your feedbackack and will usually send you the revised design within 1-2 days depending on which plan you choose.

We have design questionnaires for most of our design services. As soon as you sign up, you will be sent an email with a link to all the design questionnaires. You can either fill out the design questionnaire or you can send your own brief. Your brief can be written, or audio or video. When we have your brief, our design managers will let you know if we have enough information to get started.

The best way to communicate with our design team is through our email help desk. As soon as we received your email, we will review and let you know if we have any questions. If you use ‘SLACK’, you can invite us to your channel and have direct text chats with your design manager.

Our goal is to give you a design that you are going to love. After the first design is submitted we give you unlimited design revisions or new versions. We have an excellent & proven design process starting with a questionnaire that gives us the best chance to give you a design that you will love. If you like what you see on our site there is a very high chance that you will love what we deisgn for you. If you don’t love the design we will keep revising the design until you are happy with it, or we can start again.

All of our designers and illustrators are talented, professional designers, plus we have trained them to understand marketing and conversion focused design. Our design managers will choose the most suitable designer based on your design brief(s).

We don’t allow voice calls with the designer, however if you have SLACK you can invite your design manager to your SLACK channel and we can liaise with you there via text chat. Or you can call us if absolutely neccessary and the recording can be shared with the designer.

It’s up to you how much work you send our way. If your needs change over time and you don’t have enough work for us, then you should cancel your account. We don’t roll over unused months to the next month so be sure to utilize what you are paying for. We don’t offer refunds on your unused time remaining for the month if you decide to cancel due to not needing our design service any more.

Our main strength is website design, logo design, plus any graphics related to marketing and advertising for online or offline use. We also design stationery, packaging, point of sale and t-shirt designs.

We design using the ‘Adobe Creative’ Suite only, using mainly: Illustrator, Photoshop and InDesign. Once you approve the designs, we will send you the original editable design files, plus fonts, plus any other file format you need, including: .psd .ai .eps .png .tif .jpg etc.

Yes. We automatically sign the Intellectual Property Rights over to you. All of our designers have signed contracts that give the Intellectual Property Rights to Studio1, so we pass the rights onto you.

No

We are based in Melbourne, Australia and we have designers both in Australia and other countries.
Most of our clients are in the United States, United Kingdom Australia, New Zealand and Europe.

If you are not happy with the design we give you the option to have a new version designed with the same designer or we will allocate another designer if you prefer. If you still decide that you definitely do not want to continue with us, then yes we will refund for the remaining unused time for the month.

It’s a hard question to answer. We have designers in different countries that all have different public holidays. If your designer has a public holiday coming up we will let you know the week prior.