You can order as many designs as needed however, your allocated designer can only work on one design at a time. While we are waiting for your feedback we can start on your next design if you have the brief ready.

Yes, absolutely. You can use our design services across multiple brands & projects for you or your clients if you are ‘white labelling’ our design services.

If you need multiple design projects urgently, we can put multiple designers on your projects to get through them as quickly as possible. Alternatively, you can purchase multiple ‘Designer On Tap’ services if you have a lot of urgent projects that need designing.

If you send a full website design brief, we will get started on the home page design first, which can take up to a week. It can take 3-4 weeks to complete the full website design, depending on how long it takes for you to send feedback.  We can design other projects fo you while we are waiting for your feedback on the website design.

Once you approve the website designs, let us know if you would like a quote to have our developers code the website too. We will then send you a custom quote for the coding (to turn the design into a live WordPress, Shopify or 10xPro website, or you can use your own coders if you prefer.

Once you have sent us a brief, we will reply and let you know if we have enough information to get started and when you can expect the design. If it’s a quick design, we will most likely send it to you on the same day or within1-2 days. if it’s a larger project like a how page or landing page, it may take up to a week.

We send you the design via a feedback tool called: Invisionapp. You will be able to leave comments all over the design and we are notified automatically when you leave a comment. We will let you know that we have received your feedback and will usually send you the revised design within 1-2 days depending on which plan you choose.

We have design questionnaires for most of our design services.  You can either fill out the design questionnaire or you can send your own brief. Your brief can be written, audio or video. When we have your brief, our design managers will let you know if we have enough information to get started. You can also have a call with our managers to take the brief if needed.

The best way to communicate with our design team is through our email help desk. As soon as we received your email, we will review and let you know if we have any questions. Also, we send you each design using a tool canned InvisionApp so that you can write your comments directly on the designs. Then we get notified straight away and we can make the revisions you request. If you use ‘SLACK’, you can invite us to your channel and have direct text chats with your design manager or designer. You can also send us a Loom.com video with your thoughts.

Our goal is to give you a design that you are going to love. After the first design is submitted we give you unlimited design revisions or new versions. We have an excellent & proven design process starting with a questionnaire that gives us the best chance to give you a design that you will love. If you like what you see on our site there is a very high chance that you will love what we design for you. If you don’t love the design we will keep revising the design until you are happy with it, or we can start again.

All of our designers and illustrators are talented, professional designers, plus we have trained them to understand marketing and conversion-focused design. Our design managers will choose the most suitable designer based on your design brief(s). Then when you are happy with a designer, we will make sure that designer works on all your projects.

We prefer you to sen us a Loom.com video of your requests. We don’t allow voice calls with the designers, however, if you have SLACK you can invite your design manager to your SLACK channel and we can liaise with you there via text chat. IF a call is absolutely necessary you can call our management team and they can share the recording with the designer.

It’s up to you how much work you send our way. If your needs change over time and you don’t have enough work for us one week, then we can roll over unused hours to the next week for up to 2 weeks. If you don’t use your hours over a two week period, then you lose those hours and we don’t offer a refund on those unused hours, so be sure to use your hours or let us know to pause the design service.

Our main strength is website design, landing page design and branding/logo design. We also design almost any graphics related to marketing and advertising for online or offline marketing. We also design stationery, packaging, point of sale and t-shirt designs.

We design using the ‘Adobe Creative’ Suite only, using mainly: Illustrator, Photoshop and InDesign. Once you approve the designs, we will send you the original editable design files, plus fonts, plus any other file format you need, including: .psd .ai .eps .png .tif .jpg etc.

Yes. We automatically sign the Intellectual Property Rights over to you. All of our designers have signed contracts that give the Intellectual Property Rights to Studio1, so we pass the rights onto you.

No

We are based in Melbourne, Australia and we have designers both in Australia and other countries.
Most of our clients are in the United States, United Kingdom Australia, New Zealand and Europe.

If you are not happy with the design we give you the option to have a new version designed with the same designer or we will allocate another designer if you prefer. If you still decide that you definitely do not want to continue with us, then yes we will refund for the remaining unused time for the month.

It’s a hard question to answer. We have designers in different countries that all have different public holidays. If your designer has a public holiday coming up we will let you know the week prior.